Quench Support
Help with Quench: Water & Drink Tracker for iPhone and Apple Watch.
Contact us
Email founder@heywrist.com. A person reads every message. If something isn't working, tell us your iOS version, whether it happened on the iPhone or the Apple Watch, and what you were doing at the time.
Frequently asked questions
How do I restore my Quench Pro purchase?
Quench Pro belongs to the Apple Account you bought it with. On another iPhone signed in to the same Apple Account it is usually recognised automatically. If it isn’t, open Quench, go to Settings → Quench Pro, and tap Restore Purchases at the bottom of the screen.
How do I cancel a subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions → Quench, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge; after a paid period you keep Pro until it ends. Deleting the app does not cancel a subscription. The lifetime purchase is a one-time payment with nothing to cancel. Refunds are handled by Apple at reportaproblem.apple.com.
Does Quench sync between my devices?
Your Apple Watch syncs with your iPhone: drinks you log on the Watch are saved on your iPhone (if the iPhone is out of reach, they are sent when it is back), and the Watch shows today’s progress, goal and streak from your iPhone. If you use Quench on more than one iPhone, each keeps its own history; this version doesn’t sync between them.
How do I allow or change Apple Health access?
Quench asks for Apple Health access only when you tap a Health option: Pull from Apple Health during setup, or the Auto from Health or Sync caffeine switches in Settings → Customise My Hydration. Apple’s permission screen lets you choose each type of data. To change it later, open the Health app, tap your profile picture, then Apps → Quench (or go to Settings → Privacy & Security → Health → Quench). Quench saves the water from drinks you log in the app or on your Apple Watch, and their caffeine unless you turn off Sync caffeine. It can read your weight, to suggest a goal, and your biological sex, to pick the body figure the app shows; and, if you turn on Auto from Health, your steps and workouts, to estimate your activity level. Quench works without Health access; you just enter your details yourself.
How do I delete my data?
To delete a single drink, tap the trash icon next to it on the Today screen or in History. To delete everything, delete Quench from each device you use it on; that removes the data it stored there (apart from a small install marker in the keychain, which holds no personal information), and deleting it from your iPhone also removes the Apple Watch app. Water and caffeine already saved to Apple Health stay in Health until you delete them in the Health app. To ask us to delete analytics data, email founder@heywrist.com.
What is free, and what is in Quench Pro?
Free: logging any of the 14 drink types, deleting entries, your goal and history, the Apple Watch app and complications, widgets, Siri and Shortcuts, reminders and Apple Health. Nothing that is free today will move to Pro. Quench Pro adds the weather-aware goal, smart reminder timing, advanced insights, CSV and PDF export, extra themes and mascots, and custom challenges, for $2.99 a month, $14.99 a year (with a 7-day free trial for new subscribers) or $29.99 once for lifetime access. These are US prices; the App Store shows your local price before you buy.